The Annual Maintenance Contract (AMC) is signed up with customers to provide periodic maintenance support to the IT assets, so as to provide maximum uptime of IT hardware. The Assets covered under AMC are provided regular diagnosis and maintenance functions as per requirement to ensure optimum performance of the hardware.

AMC support services include valued added services like Preparation of Maintenance policy guidelines, standards and procedures including performance metrics for assets with respect to Risk, Cost, IT governance and Compliance to support IT assets achieve business performance objectives.

Some of the Key services under AMC are:

  • Preparation of Installation Reports.
  • IT Asset Records keeping covering warranty details, contracts, configurations, serial-no's, make, date of installation, date of repair, Maintenance history.
  • Record & update all changes in Asset details.
  • Documented work-flow for IT asset allotment.
  • IT Asset Inventory tracking & MIS reports.

Assets Covered Under AMC:

  • Servers
  • Desktops and Work stations
  • Laptops, Ultra books, Note books.
  • Printers
  • Networking equipment
  • UPS
  • LCD Projectors and Scanners